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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jennifer B

Jennifer B

June 25, 2026

5  out of  5
rating by Jennifer B
"I have been with Lori at State Farm for over 10 years, and she is professional, competent, friendly, and really great to work with. I trust her with all of my insurance needs."
We responded:
"Jennifer, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Glenn Hahn

June 24, 2026

5  out of  5
rating by Glenn Hahn
"Always responsive and helpful!"
We responded:
"Thank you for your kind review of State Farm Agent Bob Anderson’s Team. We appreciate it!"
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Alex De Simone

June 22, 2026

5  out of  5
rating by Alex De Simone
"It was such a pleasure working with Lori and Bob over the years. Always responsive and friendly and helpful with any insurance needs."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Bob Anderson’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Menlo Park ."
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Joe Dylewski

June 13, 2026

5  out of  5
rating by Joe Dylewski
"Lori Plante has worked with me for several years. She has always been highly responsive, knowledgeable and highly professional with my inquiries and requirements on my insurance coverage and several policies. She is such a pleasure to work with in which I have always had a great customer experience interacting with her. Lori is a top notch and invaluable worker for State Farm!"
We responded:
"Thank you for taking the time to leave such a great review, Joe. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Kevin Sanchez

June 12, 2026

5  out of  5
rating by Kevin Sanchez
"I've worked with Bob Anderson's office of State Farm for over a quarter century and have nothing but the highest of praise for Bob, his Team and for State Farm in general. However, it's his Team member Lori Plante that REALLY stands out for me. In over two decades she has always given me white glove service whenever I have a claim, and she does it with an unmatched bedside manner. She is extremely professional and at the same time she has a fun personality to work with - and over the years and she has come to feel like family when I need anything take care of. I can't thank Lori enough for taking such great care of me and every insurance need I've ever had - plus, she's just a really nice, solid human being. Thanks Lori for keeping me as a happy, loyal State Farm client for all these years...

Kevin Sanchez"
We responded:
"We appreciate your review, Kevin. We are so happy that you had such a wonderful experience with State Farm Agent Bob Anderson’s Team here in Menlo Park ! "
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Keith Costas

June 11, 2026

5  out of  5
rating by Keith Costas
"I have been working with Bob Anderson's office and Lori Plante directly for 20+ years and she is the absolute best! She expertly guides me through every process, recommendation and has never failed to expertly resolve any every question/request. Nobody knows the business better and is more friendly and helpful than Lori. She is why we have moved every on of our many auto, home and life insurance policies to her office."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Misty Wainwright

June 9, 2026

5  out of  5
rating by Misty Wainwright
"I cannot say enough good things about this Insurance Company, specifically Lori who has been my contact for at least 2 decades. She is very responsive, knowledgeable, kind, polite and honestly just a pleasure to work with. I would highly recommend this agency!"
We responded:
"Thank you for the amazing review, Misty! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Claire

June 9, 2026

5  out of  5
rating by Claire
"I was a client of this State Farm insurance Agent for vehicles and home insurance... for more than 6 years before I moved out of state. I have been pleased with the interactions I have had with all the representatives from this office. Lori has always been very patient, very professional, very responsive and very kind each time I had new queries or requested various updates. I did feel in very good hands and definitely recommend the services of this State Farm location."
We responded:
"Thanks so much for the fantastic rating, Claire! We are so glad you had a positive experience with us here on State Farm Agent Bob Anderson’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Ami Anderson

June 8, 2026

5  out of  5
rating by Ami Anderson
"Thank you to this team!! ALWAYS exceptional service for so many years now (i have lost count)! This office/team is the best!!, while being super friendly and professional at all times!! 1 stop shop. I feel confident knowing this team is "behind me.""
We responded:
"Hi Amy, Thank you so much for your review. We are grateful to have been able to work with you for these many years. We'll continue to always be there for you, Bob"
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Jacynth Roberts

June 3, 2026

5  out of  5
rating by Jacynth Roberts
"I have been with Bob Anderson's office for over two decades. The staff there is amazing - incredibly responsive, personable and helpful. They are the best!"
We responded:
"Thank you for the 5-star review, Jacynth! Here on State Farm Agent Bob Anderson’s Team, we are proud to serve our community and appreciate your recognition. "
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Jared Bernstein

June 1, 2026

5  out of  5
rating by Jared Bernstein
"I just had a short but very helpful phone call late on Friday afternoon with Lori at Bob Anderson State farm office. I had a a question about insurance coverage and Lori just had the answer immediately. It was great."
We responded:
"Thank you for taking the time to leave such a great review, Jared. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Mostafa Shalaby

May 15, 2026

5  out of  5
rating by Mostafa Shalaby
"Their customer service and support is awesome. They supported me in my claim with State Farm and helped me reach the settlement that I want with State Farm."
We responded:
"Wow, thank you for the 5-star review, Mostafa! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Robert Belshe

May 13, 2026

5  out of  5
rating by Robert Belshe
"Lori and other office staff are always responsive and helpful. State Farm has been with us for over 50 years."
We responded:
"Wow, thank you for the 5-star review, Robert! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Joe Turner

May 12, 2026

5  out of  5
rating by Joe Turner
"A+++ service from this office! Always responsive, helpful and can handle somewhat complicated situations with ease. Would highly recommend to anyone looking for home, auto or other insurance"
We responded:
"Joe, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Bob Anderson’s Team is just a call or email away!"
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Kimberly Beber

May 2, 2026

5  out of  5
rating by Kimberly Beber
"Lori Plante handled my phone call patiently, calming me and very understanding after I had encounter my first car accident. Bob Anderson and staff are very professional with years of experience at offerning bundle rates to adjust the costs in policies with State Farm."
We responded:
"We are grateful for your 5-star review, Kimberly! Thanks for taking a moment to share your positive rating of State Farm Agent Bob Anderson’s Team here in Menlo Park . "
Profile photo of Jacey Reed

Jacey Reed

April 22, 2026

5  out of  5
rating by Jacey Reed
"Just recently, I put a request in to change my insurance coverage and change my vehicle use from business to commute after noticing it was set incorrectly, and I was nervous because the changes still didn't go into effect close to an payment due date for my insurance. However, Lori reassured me that they were working on my case and it would take a while longer because she has asked the company to go back as far as they can to remove the designation from 'business' use, which would help lower the insurance rate. As a result, I should wait past the due date until the changes are fully processed to pay. I was nervous that I would receive a late payment fee, but she reassured that during this waiting period, I would not be charged with any extra fees and would make sure the insurance wouldn't cancel.

After waiting just a week or so more, I received an email back from Lori saying the insurance coverage and vehicle usage were both revised, reducing the rate noticeably! I also got an extension on the payment date by a month! I really appreciate the dedication she had to my case, and am glad I have chosen to be insured by State Farm."
We responded:
"Wow, thank you for the 5-star review, Jacey! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Chris Kruss

April 21, 2026

5  out of  5
rating by Chris Kruss
"I've been a client of Bob Anderson's for over 35 years and have had the pleasure of work with Lori for as long.

A lot has changed in this world in the last 35 years but the one thing that's been consistent is the level of service that I've received working with Lori.

when you're working with Lori you know that you're going to be taken care of

I wouldn't let any other insurance broker or person like Lori protect my financial assets and family.

Chris Kruss"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Susan Burke

April 14, 2026

5  out of  5
rating by Susan Burke
"Lori Plante has always been exceptionally kind and knowledgeable and I have worked with her for many years through Bob Anderson/State Farm/ Sharon Heights/ Menlo Park, Ca
Highly recommend Lori, Bob and the staff…5***** service.Always!"
We responded:
"Thank you so much for the 5-stars, Susan! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Gerald Sauer

April 14, 2026

5  out of  5
rating by Gerald Sauer
"Fantastic service over 30+ years with Bob Anderson and Lori Plante in the Menlo Office on both home and auto insurance issues."
We responded:
"Gerald, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Bob Anderson’s Team is just a call or email away!"
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Glen McCready

April 10, 2026

5  out of  5
rating by Glen McCready
"I've worked with Lori & Bob for many years now, and have always appreciated their insight and help with all things insurance related! State Farm may not be the absolute lowest price, but I'll pay a bit more for the level of service received!"
We responded:
"Wow, thank you for the 5-star review, Glen! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Gina Bibby

April 9, 2026

5  out of  5
rating by Gina Bibby
"Lori Plante's customer service is superb."
We responded:
"Gina, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Bob Anderson’s Team—we are always here to help!"
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Gabe Tsao

April 9, 2026

5  out of  5
rating by Gabe Tsao
"Lori has always been fantastic to work with. She always goes above and beyond to make things easier for me. Thank you!"
We responded:
"Thank you for taking the time to leave such a great review, Gabe. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Stewart Leber

April 8, 2026

5  out of  5
rating by Stewart Leber
"My wife and I have worked with Lori Plante for years, and she never fails to please. That nice combination of personality, knowledge, and capability. She always takes thorough care of our needs. Puts us at ease. She is one of the reasons we stay with State Farm!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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timothy Palmer

April 1, 2026

5  out of  5
rating by timothy Palmer
"The team is very professional. Lori is always thoughtful and effective."
We responded:
"timothy, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Bob Anderson’s Team!"
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Joseph McCluskey

April 1, 2026

5  out of  5
rating by Joseph McCluskey
"I have been a customer for more than 40 years. Bob and Lori both provide excellent service, and are a pleasure to talk to.
Keep up the great work"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Bob Anderson’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Menlo Park ."